Frequently Asked Questions
Everything you need to know about our artisanal treats and delivery services.
How do I ensure my pastries arrive fresh?
We bake all orders fresh on the morning of dispatch and use specialized temperature-controlled packaging to maintain the perfect texture and flavor during transit.
Do you offer same-day delivery for local orders?
Yes, same-day delivery is available for local customers who place their orders before 11:00 AM. Orders placed after this time will be scheduled for the following morning.
Are there gluten-free or vegan options available?
Absolutely. We have a dedicated range of gluten-free macarons and vegan-friendly sourdough breads. Please check the 'Dietary Requirements' filter on our shop page for a full list.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact us within 24 hours for a full refund or replacement.
Can I pre-order for a specific event or date?
Yes, you can select a future delivery date at checkout. For large events or custom cake inquiries, we recommend placing your order at least 7 days in advance.
How should I store my bread and pastries once they arrive?
We recommend consuming pastries on the day of arrival. Bread can be stored in a cool, dry place in its original paper bag for 2-3 days, or sliced and frozen for up to a month.